Terms and Conditions

We are committed to offering you high-quality products and dedicated service. Below are important details regarding ordering, delivery, returns, and payments to help ensure you have the best shopping experience with us.

Easy Ordering

You can place your order quickly on our website with just a few simple steps. If you need assistance, feel free to contact us via phone or Zalo.

Flexible Delivery

📍 Hanoi (Inner City)
Same-day delivery for orders placed before 11:00 AM.
Free delivery within a 5km radius from our warehouse for orders from 1,000,000 VND.
No minimum order requirement.

📍 Danang – Hoi An (Inner City)
Same-day delivery for orders placed before 11:00 AM.
Free delivery within a 5km radius from the city center of Danang or Hoi An for orders from 1,000,000 VND.
Minimum order: 500,000 VND.

📍 Suburban & Other Provinces
Dry goods: Free delivery for orders from 1,000,000 VND. Minimum order: 500,000 VND.
Refrigerated goods: Only delivered if transport time is under 12 hours to ensure product quality. Only whole-piece products are shipped. Minimum order: 2,000,000 VND.

Easy Returns, No Worries

Return period: Within 7 days from the date of delivery.
Conditions: Products must be intact, unused, and in original packaging.
Cost: Free return/exchange if the issue is caused by A Tavola.

Order Cancellation

Orders can only be canceled within 24 hours after payment confirmation and if the order has not yet been shipped. Please provide your order number when contacting us so we can assist you promptly.

Policy Updates

Our policies may be updated to better meet customer needs and market conditions. All updates will be posted on our website, so don’t forget to check in to stay informed!