Terms and Conditions
These terms and conditions outline the rules and regulations for placing orders, delivery, returns, and payment methods on our website. By placing an order with us, you signify your acceptance of these terms and conditions. Please read them carefully before proceeding with your order.
How to Order
- You can place an order on our website by adding items to your cart and proceeding to checkout.
- Alternatively, you can contact our customer service team via phone or email to assist you with placing your order.
Delivery Policy
- Within Hanoi: We offer guaranteed same-day shipping for orders placed before 17:00. Orders exceeding 1,000,000 VND qualify for free shipping within a 10km radius.
- Outside Hanoi: Orders exceeding 1,000,000 VND qualify for free shipping. *** Please note that chilled goods orders will not be accepted if travel times exceed 12 hours. ***
Return Policy
- We accept returns within 7 days of delivery for unused, unopened items in their original packaging.
- To initiate a return, please contact our customer service team to obtain a return authorization.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Cancellation Policy
- You may cancel your order within 24 hours of placing it, provided it has not been shipped.
- To cancel an order, please contact our customer service team with your order details.
Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on this website. It is your responsibility to review these terms and conditions periodically for any updates or changes.